Project Manager | Team Leader | Virtual Assistant | CSR

Overview

Looking for full-time work (8 hours/day)

at $4.70/hour ($909.09/month)

Associates degree

Last Active

July 3rd, 2026 (6 days ago)

Member Since

June 5th, 2024

Profile Description

I specialize in leading high-impact projects that drive customer satisfaction, quality performance, and operational efficiency within fast-paced environments like e-commerce and food delivery services.

With over 9 years of experience in the BPO industry and a proven track record as a Team Leader, I’ve successfully managed cross-functional initiatives that improved key metrics such as QA scores and CSAT. In my previous roles, I’ve led recruitment funnels, conducted final interviews, and collaborated closely with training and quality teams to ensure SOPs are always aligned with real-time operations.

One of my proudest achievements was managing a CSAT Improvement Project in a food delivery account. I analyzed customer feedback, identified service pain points (such as delays in delivery), and worked with different departments to implement solutions. I also optimized agent chat scripts to better address customer concerns and improve service tone and accuracy.

I’m passionate about problem-solving, people development, and creating systems that scale. Whether it’s launching new processes, refining existing workflows, or coaching agents to peak performance, I bring a proactive, data-driven approach to every challenge.

Let’s connect if you're looking for someone who thrives at the intersection of leadership, strategy, and customer experience.