Resource and Operations Management | Shopify and Amazon Specialist

As a Shopify Virtual Assistant for Lucas Brown, I supported the daily operations of an e-commerce agency specializing in custom Shopify solutions. My role included maintaining and updating product listings by organizing product information, images, pricing, and inventory to ensure accurate and appealing storefronts. I assisted in building Shopify stores by setting up basic store layouts, adding products, configuring collections, and improving store navigation. I also supported dropshipping operations by assisting with product sourcing, order processing, and coordinating updates between suppliers and the Shopify store. In addition, I helped with marketing activities such as social media tasks and email campaigns using Klaviyo to support customer engagement and brand visibility. I handled customer inquiries professionally and promptly, helping maintain positive relationships with shoppers. To support efficient workflows, I followed and helped document standard operating procedures and coordinated daily tasks with the team to ensure smooth store operations.

As a General Virtual Assistant for Liam Patel, a dynamic online consultancy firm, managed a diverse range of administrative tasks that supported daily operations and improved overall productivity. efficiently coordinated schedules, managed communications, and organized client files while implementing a digital filing system to enhance accessibility and reduce retrieval time. conducted thorough market research to help the team identify and pursue new business opportunities, contributing to strategic decision‑making and business growth. Additionally, facilitated client onboarding processes, ensuring seamless transitions with personalized follow‑ups and dedicated support that strengthened client satisfaction. My commitment to excellence also enabled me to handle ad‑hoc projects effectively, such as organizing virtual events and producing engaging social media content to support brand awareness and client engagement. Throughout my engagement, provided reliable and proactive support to the team.

As an Amazon Virtual Assistant for Benjamin Lee, a rapidly growing e‑commerce enterprise, I supported product listing management and optimized SEO to enhance visibility and accuracy of product pages across the online store. I coordinated inventory updates to help ensure timely restocking and continuity of product availability, and assisted with order processing to support efficient fulfillment workflows. I also provided attentive customer service by responding to buyer inquiries and addressing routine questions professionally to help maintain positive interactions, which is a key part of Amazon store operations. Additionally, I handled general administrative tasks such as organizing product information, maintaining accurate records, and managing routine platform updates to support daily operations. These responsibilities allowed me to deliver reliable operational support while strengthening my skills in e‑commerce administration and customer‑focused assistance within a fast‑paced online retail environment.