Diana

Virtual Assistant / Customer Service Representative

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Bachelors degree

Last Active

June 27th, 2026 (today)

Member Since

September 24th, 2016

Profile Description

I have over 10 years of experience in customer service across phone, chat, and email channels. I've worked in a variety of industries including telecommunications, healthcare, financial services, and home improvement, which has given me strong adaptability and problem-solving skills.

In my earlier roles, I handled technical support for Samsung products and Bellsouth DSL, where I assisted customers with installation, troubleshooting, and warranty issues. I also worked as a process associate for PayPal, helping US and Canada customers with transactions, refunds, and account inquiries.

More recently, I've focused on chat and email support, where I managed multiple conversations simultaneously while maintaining quality and accuracy. In my role at Gu-Wi gutters and windows, I processed request for quotations, generated invoices and coordinated with technicians for schedule and repairs.

Throughout my experience, I've learned to stay calm under pressure, listen carefully to customer needs, and take ownership of finding solutions. I'm comfortable using CRM's, chat platforms and other tools to keep interactions organized and efficient.

Top Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Virtual Assistant

Experience: 2 - 5 years

Experienced Virtual Assistant with a strong background in customer service. Proven ability to manage multiple tasks, including order processing and data management across various industries.

Other Skills

Basic Information

Age
44
Gender
Female
Website
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Address
Marilao, Bulacan
Tests Taken
IQ
Score:  128
DISC
Dominance: 11%
Influence: 7%
Steadiness: 37%
Compliance: 45%
English
C2(Advanced/Mastery)
Government ID
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