Abigail
VA Mortgage Professional| Loan Processor | Senior Broker Support | Customer Expe
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.80/hour ($1,116.80/month)
Associates degree
Last Active
June 30th, 2026 (12 days ago)
Member Since
June 1st, 2024
Profile Description
With a strong background in mortgage operations, broker support, and loan processing, I bring years of experience ensuring smooth and efficient mortgage transactions while maintaining compliance with industry regulations. My expertise lies in managing loan pipelines, resolving escalations, and delivering exceptional service to brokers, solicitors, and clients in the Australian and New Zealand mortgage markets.
As a Senior Broker Support Officer, I have successfully led teams, provided expert guidance, and implemented process improvements to enhance efficiency and service delivery. My role involved assisting in training and coaching tea
? Key Skills & Strengths:
End-to-end mortgage processing and broker support
Compliance with regulatory frameworks and risk management
Team leadership, training, and performance coaching
Customer service excellence and client relationship management
Process optimization and operational efficiency
Strong analytical and problem-solving skills
I thrive in fast-paced, high-volume environments where precision, collaboration, and proactive problem-solving are essential. Passionate about the mortgage industry, I am always eager to learn, innovate, and contribute to an organization’s success.
Let’s connect to discuss how my skills and experience can support your business goals!
Top Skills
Real Estate » Mortgages
Experience: 2 - 5 years
Experienced mortgage support professional with a strong background in assisting both brokers and clients throughout the end-to-end loan process—from initial submission to successful settlement. As a Senior Broker Support Officer, I provided comprehensive administrative and customer support, ensuring loan applications were accurately prepared, lodged on time, and followed through every stage of the approval process. Skilled in managing documentation, liaising with lenders, resolving application issues, and maintaining clear communication between stakeholders. Recognized for attention to detail, efficiency under pressure, and a commitment to delivering smooth, stress-free experiences for both brokers and borrowers.
Customer Support » Customer Service
Experience: 10+ years
Seasoned customer service specialist with a decade of experience across diverse industries including technical support, e-commerce, and brokerage services. Proven track record in delivering high-quality support through voice, chat, and email channels. Skilled in troubleshooting technical issues, managing online retail operations, and providing administrative assistance in brokerage environments. Known for excellent communication, strong problem-solving abilities, and a customer-first approach that consistently drives satisfaction and loyalty.
Other Skills
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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