I help businesses manage customer communication, handle social media outreach, and stay organized through structured administrative support. I work with business owners who need consistent inbox management, lead qualification, and reliable day to day operational support.
I have 5+ years of experience in Customer Service, Instagram DM Management, and Social Media Outreach, along with a strong background as a School ICT Coordinator and Administrative Assistant. I manage high volume messages, qualify leads, schedule calls, and maintain clear, professional communication. I also support administrative and executive functions such as data management, reporting, scheduling, documentation, and process organization.
I use tools such as Google Workspace (Gmail, Docs, Sheets, Slides, Drive, Calendar),
Calendly, Microsoft Teams,
I am available for full-time or part-time work aligned with Eastern Time. I am looking for a long-term role where I can provide consistent support and grow with the business.
I approach my work with attention to detail, accountability, and consistency. I take ownership of my tasks, communicate clearly, and maintain structure even in high-volume environments. You can rely on me to stay organized, follow through, and support your business with stability and focus.
Experience: 2 - 5 years
● Executed high-volume outreach campaigns, sending 500+ targeted Instagram DMs daily (3,000+ weekly), generating consistent engagement and lead opportunities ● Managed and responded to 50–80 customer inquiries daily, improving product understanding and increasing purchase intent ● Maintained 100% consistency in brand messaging across all customer interactions, ensuring professional and cohesive communication ● Managed the school’s Facebook page, responding to 30–60 daily messages and maintaining consistent communication with parents and stakeholders
Experience: 2 - 5 years
Provided administrative and operational support by managing and maintaining digital records for 400+ students, ensuring accurate, well‑organized documentation accessible for daily use
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
“They're not only loyal and hardworking, they're super detail oriented!”
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