Ronalyn
Airbnb Virtual Assistant | Guest Communication & Mediation
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $3.34/hour ($727.27/month)
High school diploma
Last Active
June 30th, 2026 (9 days ago)
Member Since
May 31st, 2024
Profile Description
I have 9 years of experience in the call center industry, including over 2 years as a Supervisor handling an Airbnb account. I led a team of 18 agents focused on guest support, escalations, and dispute resolution between guests and hosts.
I am an expert in mediation, experienced in handling complex cases while balancing empathy and policy compliance. I have in-depth knowledge of Airbnb processes, platform standards, and case handling procedures.
I am highly reliable with no attendance issues, disciplined in meeting KPIs, and consistent in delivering quality performance. I am also keen to details, ensuring accuracy in communication, documentation, and resolution handling.
With strong leadership, problem-solving skills, and deep familiarity with Airbnb support operations, I am confident in my ability to contribute effectively as a Virtual Assistant or Guest Support Specialist
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
As an Airbnb Account Supervisor, I led a team of 18 customer support agents for over two years, focusing on guest communication, mediation, and issue resolution. Our team handled inbound and outbound support related to bookings, cancellations, refunds, policy clarifications, and dispute cases between guests and hosts.
Customer Support
Experience: 5 - 10 years
I have a total of 9 years of experience in the call center industry, specializing in customer support, escalation handling, and team leadership. Throughout my career, I have handled voice, chat, and email support across different accounts, with strong focus on problem-solving and customer satisfaction.
Other Skills
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.