General Admin VA / Client Support Specialist

Working as a Collection Associate, one of my top priorities is to reconcile various types of accounts, including bank statements, accounts payable and receivable. I am familiar with the use of different reconciliation tools, such as Excel, Oracle, and specialized software, and have a strong understanding of accounting principles and best practices.

I work with accounts receivable as a collection associate. In my experience, my best practice is to always ensure I am contacting my clients during appropriate times. I feel that communicating with diverse people each day in my job has enabled me to understand different perspectives and communicate more effectively with others. I also feel that some situations I've helped resolve with customers have prepared me for handling more advanced responsibilities of the collections process as well as various types of projects.

Customer service has been a big part of my career, and I’ve been fortunate to gain experience in different roles. I have over five years of experience in customer service across various industries and projects. I started out as a customer service rep in a BPO industry, where I learned the basics—answering calls and emails, resolving issues, and attentively listening to what the customer needs. It was a great foundation, and it taught me the importance of patience and empathy in delivering a great customer service experience. After a couple of years of experience, with promotions and recognitions from my previous company, it taught me a new layer of responsibility. I developed new skills such as team management, project handling, financial literacy, and many more that I can contribute to my new role.

As a project manager, I was expected to help team members that haven’t been able to complete tasks on schedule in the interest of the project. When I was promoted as a junior supervisor, I was also tasked with being a project manager. I was very eager to learn the reasons behind every unresolved task, and as a project manager, my main takeaways were to execute proper client communication and negotiation because knowing our clients needs and capacity is one of the great influences on reaching a successful outcome.