Experienced call center professional with 3 years of proven success in delivering exceptional customer service and patient support. Skilled in handling high-volume inbound calls, outbound calls, resolving inquiries, and providing solutions in a timely and efficient manner.
Experience: 2 - 5 years
I verified patient eligibility, benefits, deductibles, frequencies, and coverage limitations for different dental insurance plans including PPO and DentaQuest. I also documented insurance details accurately and informed patients about their estimated coverage and out-of-pocket costs.
Experience: 2 - 5 years
Provided patient support by answering inquiries, assisting with appointment concerns, and ensuring patients felt comfortable and informed throughout the process. I also communicated professionally with parents and patients regarding treatments, insurance, and office policies.
Experience: 2 - 5 years
Collect patient insurance details like group ID and provider during initial contact or intake. Contact insurers via phone or portal to check active status, deductibles, copays, exclusions, waiting periods, and pre-authorizations for planned treatments such as cleanings. Document findings in the practice system, estimate out-of-pocket costs, and inform the patient to secure commitment before finalizing the slot.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
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