Virtual Assistant | Medical VA | Insurance Verification Specialist | Customer Su

Provided support to patients through phone, email, chat, and SMS, assisting with insurance inquiries, appointment-related concerns, and general office questions. Handled a high volume of patient interactions while maintaining professionalism, accuracy, and a positive experience. Recognized for strong communication skills and the ability to effectively resolve escalated concerns while building trust with patients.

Verified eligibility and benefits for 250–350 patients daily for OBGYN practices using Availity, Navinet, Cigna, UnitedHealthcare (Oxford, Surest, UMR, NYSHIP), Fidelis, Tricare, Emblem, Healthfirst, Aetna, BCBS, and Molina portals. Reviewed coverage details including deductibles, copays, coinsurance, out-of-pocket maximums, referrals, and prior authorization requirements before patient appointments. Provided providers and office staff with accurate benefit information to support treatment planning, minimize claim denials, and prevent unexpected patient billing issues. Maintained 95%+ accuracy while managing high daily volumes.

Handled protected health information with strict attention to privacy, confidentiality, and HIPAA guidelines. Ensured patient records, insurance information, and documentation were managed securely while maintaining compliance with healthcare regulations and office policies.

Entered and maintained patient insurance and coverage information across spreadsheets, CRM systems, and EMR platforms with a strong focus on accuracy. Recognized for attention to detail, understanding that even minor errors could affect eligibility verification, claims processing, and patient billing outcomes.

Communicated directly with patients regarding insurance acceptance, network participation, eligibility, benefits, appointment requirements, and self-pay options. Assisted patients in understanding their coverage and next steps before appointments, helping create a smoother experience and reducing confusion regarding healthcare costs and services.

Supported OBGYN practices by performing insurance verification, appointment scheduling, rescheduling, patient reminders, documentation, and EMR updates using Greenway Health Intergy. Communicated with patients regarding insurance acceptance, in-network benefits, referrals, and self-pay options while ensuring a positive patient experience. Worked independently with assigned offices to maintain efficient workflows, meet daily productivity goals, and deliver accurate information to providers and administrative teams. Assisted in training new team members on verification procedures, payer guidelines, and office workflows.