Admin Assistant| Store Manager

At San Pedro College, I supported the promotion of international academic initiatives through the Collaborative Online International Learning (COIL) program. As an intern, I wrote and designed 38 informational posters, conducted interviews with faculty members to gather details for each activity, and created articles featuring program objectives, the number of participants, kickoff dates, photos, and links to relevant UN Sustainable Development Goals. I ensured content accuracy and engagement by collecting and organizing data, helping to enhance the visibility and impact of global academic collaborations through well-crafted visual and written materials.

At Concentrix, we deliver end-to-end customer experience solutions that transform how leading brands connect with their customers. As a Customer Service Advisor, the customer experience is our top priority. By providing effective solutions to their problems to billing concerns, service-related inquiries, and basic technical troubleshooting, we handled them with professionalism and accuracy. We ensured customer satisfaction through effective communication and support, contributing to Concentrix’s success in managing seamless, end-to-end CX for global brands.

At McDonald's, we served the Filipino community by providing great-tasting food and a memorable customer experience. As part of the Local Store Marketing team, I contributed to increasing sales by delivering excellent customer service and supporting on-ground marketing initiatives. To help reduce wait times, I assisted with table service and order-taking to streamline transactions. I also planned and organized in-store birthday parties and small business meetings, creating a welcoming and personalized environment for guests. By ensuring smooth customer interactions and supporting daily store operations, we strengthened customer loyalty and helped drive consistent store performance.