Customer Service Representative | Inbound Call Specialist | U.S. Account Experie

Experienced in handling high-volume inbound calls while maintaining clear communication, active listening, and fast problem resolution. Comfortable speaking with U.S. customers and guiding conversations toward solutions.

Almost four years of experience supporting U.S. customers in telecom, financial, and retail accounts. Skilled in resolving billing, account, and service concerns while maintaining a professional and empathetic customer experience.

Handled inbound sales by recommending plans, adding services, and promoting products that matched customer needs while ensuring a helpful and consultative approach.

Hands-on experience using systems such as Salesforce, Genesys, Citrix, and Omni-Channel to manage customer interactions, update records, and document case resolutions accurately.

Experienced in managing large call volumes while maintaining professionalism, accuracy, and efficiency during every interaction.

Assisted customers with service troubleshooting, account issues, and product concerns in telecom environments while guiding them through step-by-step solutions.

Experienced in documenting calls, data entry, updating records, and maintaining organized notes to ensure accurate case tracking and follow-ups.

Accurate and efficient in documenting customer information, case notes, and updates in internal systems.

Experienced in call documentation, case updates, and maintaining organized records to support team workflows.

Strong ability to identify the root cause of customer issues and provide clear and effective solutions.