Medical Virtual Assistant | Receptionist | Appointment setter| Insurance Verifie

Proficient in using Asana as a task management and coordination tool for scheduling and tracking medical appointments. Experienced in organizing patient scheduling workflows, assigning tasks to care coordinators, and monitoring follow-ups to ensure timely communication with clinics and patients. Skilled in updating case progress, attaching relevant documentation, and maintaining organized appointment records within the platform. Ensures accuracy, efficiency, and HIPAA compliance in every step of the appointment coordination process.

Experienced in providing compassionate and efficient customer support to patients and healthcare providers. Skilled in handling inbound and outbound calls, scheduling appointments, verifying insurance coverage, and addressing inquiries related to billing, authorizations, and benefits. Demonstrates strong communication and problem-solving skills while ensuring every interaction aligns with HIPAA standards and patient confidentiality. Dedicated to delivering high-quality service that enhances patient satisfaction and supports smooth clinical operations.

Skilled in verifying patient insurance eligibility, benefits, and coverage details through various payer portals such as Availity and other provider networks. Experienced in reviewing and interpreting insurance plans, including deductibles, copayments, coinsurance, and out-of-pocket limits. Ensures accuracy of patient information and authorization requirements before scheduled appointments or medical procedures. Collaborates closely with providers, billing teams, and patients to resolve coverage discrepancies and support smooth claim processing while maintaining full HIPAA compliance.

Proficient in using Prompt EMR for managing patient records, scheduling, and clinical documentation. Experienced in entering and updating patient demographics, appointment details, treatment notes, and insurance information accurately within the system. Skilled in navigating patient dashboards, verifying benefits, processing authorizations, and maintaining compliance with HIPAA and data security standards. Ensures efficient workflow coordination between providers, billing teams, and patients through effective use of Prompt’s integrated communication and reporting tools.