Cleofe
Customer Service Representative | Amazon Seller Support Asso
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
July 7th, 2026 (4 days ago)
Member Since
May 15th, 2024
Profile Description
Leveraging extensive experience in customer service and contact centers, I have developed a strong foundation in communication, problem-solving, and performance management.
These skills enable me to foster continuous improvement and contribute to team success. I am deeply committed to creating customer-centric experiences and am eager to deliver increasing value and drive impactful outcomes within a collaborative team.
Top Skills
E-Commerce » Amazon
Experience: 6 months - 1 year
Supporting Amazon sellers across Middle East (ME) and EU/UK regions by efficiently handling cases for both Fulfillment by Amazon (FBA) and Merchant Fulfilled Network (MFN). Proficient in FBA operations, including inventory management, shipping, and customer service, as well as experienced in MFN processes such as order fulfillment, returns, and seller performance optimization. Additionally, providing support for Amazon Easy Ship in the ME region and Seller Flex for invited sellers, assisting with warehouse management systems to streamline inventory management and order processing in the Amazon AE, SA, and EG marketplaces.
Customer Support » Customer Service
Experience: 2 - 5 years
Experienced customer service professional with the ability to handle customer concern cases across multiple channels while maintaining high-quality communication and strong attention to detail. I’m proficient in utilizing tools such as Ujet, Intercom, Zendesk, Kustomer, and Paragon. Additionally, I’ve worked across various industries, including peer-to-peer car sharing, DFS, healthcare, and e-commerce, where I’ve contributed my skills to support both customers and internal teams. Through years of experience, I’m well equipped with the knowledge to support both customers and the company across a wide range of concerns and fields, including general inquiries, billing, order and return processing, shipping management, account management, refunds, disbursements, dispute resolution, and listing maintenance.
Other Skills
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig City, Metro Manila
- Tests Taken
- IQ
- Score: 117
- DISC
- Dominance: 34 %
- Influence: 11 %
- Steadiness: 29 %
- Compliance: 27 %
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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