I have been working in an American Company for seven years.
We cater to customer service and technical assistance.
I am also with the Quality Assurance department for six years.
With that, I have a lot of experience in making sure that the outcome of our direct lines would be on it's utmost perfection.
Since english the language that our clients and customers speak, as part of the Quality team we make sure that grammar and choice of words is correct and we make sure our American customers understand us.
I am also supervising 17 Quality team members and part of my responsibility is to make sure they are adept in their English, coaching and mentoring skills.
I'd say I have above average skills with the Microsoft Office software (EXCEL, POWERPOINT, WORD).
My work today also deals with providing analysis and presentations on our performance as a department and account.
I have an average background on root cause analysis and DMAIC.
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- Steven Rapposelli
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