Customer Service Representative

Three Years as a Customer Support Specialist in a Call Center Environment: During this time, I honed my ability to handle high volumes of inbound and outbound calls, addressing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. My experience has equipped me with strong problem-solving skills and the capacity to remain composed under pressure. One Year as a Chat Support Agent: This role enhanced my written communication skills, allowing me to assist multiple customers simultaneously through live chat platforms. I became adept at providing clear, concise, and accurate information, ensuring a seamless customer experience.

I specialize in managing disputes across major payment platforms, including: * Credit Card Chargebacks (Visa, Mastercard, American Express) * PayPal Disputes & Claims * Klarna Disputes & Pay in 4 * Adyen Chargebacks * Shopify Payments Chargebacks * Fraud prevention and order verification * Dropshipping order issues, including Item Not Received (INR), Significantly Not as Described (SNAD), Unauthorized Transactions, shipping delays, refunds, and delivery-related disputes I have handled thousands of PayPal disputes and hundreds of credit card chargebacks, maintaining an 85–90% dispute win rate by preparing compelling, evidence-based rebuttals tailored to each payment provider’s requirements. ✅ What I Can Do for Your Business * End-to-end chargeback and dispute management * Prepare strong rebuttal letters and evidence packages * Analyze fraud trends and recommend dispute prevention strategies * Review orders and verify transactions * Resolve customer escalations professionally before they become disputes * Manage customer support via email, chat, and voice * Process refunds, returns, and order-related concerns * Track dispute deadlines and maintain accurate case documentation ???? Tools & Platforms * Shopify * Zendesk * Freshdesk * Gorgias * Shopify Inbox * PayPal Resolution Center * Klarna Merchant Portal * Adyen * Stripe / Shopify Payments I am detail-oriented, dependable, and proactive, with a strong understanding of e-commerce operations, payment platforms, and customer experience. Whether you need someone to reduce chargeback losses, improve dispute win rates, or deliver exceptional customer support, I’m ready to become a valuable part of your team. Let’s work together to protect your revenue, strengthen customer trust, and help your business grow.