Registered Nurse l Remote Clinical Support & Audit l HIPAA Certified

- Supervised and supported customer service teams to ensure compliance with quality and performance standards. - Resolved complex customer issues, improving service efficiency and client satisfaction. - Promoted an inclusive and collaborative team culture. - Facilitated effective decision-making through open communication and consensus-building. - Provided coaching and ongoing support to maintain team productivity.

- Implemented quality improvement initiatives that increased patient satisfaction and adherence to treatment plans. - Collaborated with healthcare teams to plan, implement, and evaluate patient care strategies. - Delivered timely emergency response care to critically ill patients. - Administered medications and monitored side effects in coordination with providers. - Conducted comprehensive patient assessments and ongoing evaluations.