Overview
Looking for full-time work (8 hours/day)
at $2.50/hour ($480.00/month)
High school diploma
Last Active
June 27th, 2026 (today)
Member Since
May 10th, 2024
Profile Description
Looking for an experienced Customer Service Representative?
You should hire me because,
Genuine passion for solving and assisting customers' concerns, ensures a positive experience in every interaction.
I have total of 18 months customers service experience.
I am good at generating strategy to achieve customer satisfaction.
I am reliable and can work on my own.
Quick learner who proactively seeks out new knowledge and skills to stay up-to-date with industry trends and best practices.
Ensures excellent work.
I work with Integrity, maintaining honesty and ethical standards in all interactions and responsibilities.
I have strong time management and organizational skills.
Proactively approaching personal and professional development.
I can cater:
Here's my Portfolio Link:
Undergone trainings and taught myself to use various tools to ensure I am equipped to provide excellent, efficient, and accurate service.
Microsoft Office - Word, Excel, PowerPoint
Google Suite - Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar
CRM - (Basic Knowledge) Salesforce
Communications ~ Zoom, Slack, Viber,
Social Media -
Project Management - Trello, Asana
Scheduling & Calendar - Google Calendar, Calendly
Customer Service
Top Skills
Customer Support » Customer Service
Experience: 1 - 2 years
Managed an average of 30 inbound and outbound calls daily. Educated members about insurance benefits and ensured the accuracy of claims. Provided members with lists of in-network medical providers and assisted in setting appointments. Updated members' coordination of benefits. Processed and followed up on member authorizations by contacting authorization entities. Called pharmacies for verification when prescriptions were ready for pick-up. Maintained a 95% Quality Assurance (QA) score. Reduced support calls by 25% through web promotion and member walk-throughs. Produced 15 accurate client letters monthly.
Other Skills
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 41
- Influence: 12
- Steadiness: 31
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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