SUMMARY OF QUALIFICATIONS
• Skilled and dedicated Workforce Analyst offering an impressive 3-year solid background in monitoring Real Time Adherence
and Intra Day Performance analysis.
Exceptional knowledge in workforce management tools such as IEX, ASPECT and CMS / AVAYA. Provides comprehensive details and solutions to issues affecting Call Center Service Levels.
Areas of Expertise
• Real Time Monitoring
• Intra Day Performance Analysis
• Breaks Optimization
• Database Maintenance
• Inbound/Outbound Calls
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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