SUMMARY OF QUALIFICATIONS
• Skilled and dedicated Workforce Analyst offering an impressive 3-year solid background in monitoring Real Time Adherence
and Intra Day Performance analysis.
Exceptional knowledge in workforce management tools such as IEX, ASPECT and CMS / AVAYA. Provides comprehensive details and solutions to issues affecting Call Center Service Levels.
Areas of Expertise
• Real Time Monitoring
• Intra Day Performance Analysis
• Breaks Optimization
• Database Maintenance
• Inbound/Outbound Calls
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.