Executive Virtual Assistant | Admin Support | Customer Service | Administrative

As a Healthcare Customer Service Representative, I assisted patients and providers with inquiries related to benefits, coverage, claims, and billing. I verified patient information, explained healthcare services and medical charges, resolved customer concerns, and ensured every interaction complied with HIPAA privacy standards. This role strengthened my communication, problem solving, and customer service skills while working in a fast paced environment.

I use Google Sheets to organize and track tasks efficiently. In my Credit Operations role, I created a tracker that automatically monitored SLA deadlines and highlighted priority cases approaching expiration. This helped me manage multiple cases, prioritize my workload, and consistently meet deadlines. I also use Google Sheets for organizing data, basic formulas, filtering, sorting, and maintaining accurate records.

I have experience with accurate data entry from my roles in Healthcare, KYC, and Credit Operations. My responsibilities included entering, updating, and verifying customer and financial information while maintaining accuracy and confidentiality. I also managed multiple time sensitive cases using Google Sheets to track deadlines and prioritize tasks, ensuring all work was completed within SLA requirements.

I have experience in graphic design, which started during my college years through academic projects and creative work. As someone who enjoys designing, I continuously improved my skills by learning new techniques and using AI powered design tools to enhance creativity and efficiency. I can create visually appealing presentations, social media graphics, posters, and other digital content while ensuring they align with the intended purpose and audience.

I have experience using various video editing tools, including DaVinci Resolve, CapCut, VSDC, and KineMaster. I started freelancing as a video editor during high school and continued through college, creating video presentations, demonstration videos, and academic projects for students.

I have experience using Microsoft PowerPoint both during my college years and in my professional career. In college, I created presentations for academic projects and reports. In my previous work, I regularly prepared professional PowerPoint presentations for Team Leads, organizing data and key insights into clear, well structured slides that were ready to be presented to upper management.

I have experience using multiple AI tools both professionally and throughout my college years to improve productivity and streamline tasks. I use AI for research, writing, presentation (PowerPoint) creation, website development, image generation, basic coding, brainstorming, and document drafting. I always review, refine, and verify AI-generated outputs to ensure accuracy, quality, and relevance before using them.

I have been using Adobe Illustrator since high school, where I started freelancing on creative projects. I have designed logos, posters, banners, marketing materials, and custom illustrations based on client requirements. I also create vector artwork, convert real photos into detailed digital illustrations, perform image tracing, and produce scalable designs for both print and digital use. Over the years, I have continuously improved my design skills by combining creativity with modern design techniques and AI assisted tools to deliver high quality, professional results.

I have experience using Adobe Lightroom for professional photo editing and enhancement. As a creative person with a passion for design and photography, I use Lightroom to adjust exposure, color balance, white balance, contrast, highlights, shadows, tone curves, and color grading. I also perform image retouching, noise reduction, sharpening, lens correction, cropping, and batch editing to produce clean, high-quality, and visually appealing images.