IT Support

I use to edit videos and pictures for some promotional that can be used for my personal thing or for promotional within organization

I am part of L1 support where we are the primarily line of support/defense of the app that they've developed and we're the one who test the environment and we're the one who monitor the command center for the unusual event in the system and we're the one who reported and triggering incident management. And also we are doing and monitoring tickets that other tester raised. and we are the one who reported the reported issue to our L2 or product team to investigate and fix the issue. And we as L1 are the one also who trigger change management for the fix and updates of the app

I use to support in house employee of the company that I worked before. Supporting 3 companies at the same time and providing technical support in any technical issues just like network, device, computer, or any technical issues related to technology.

I am part of the team called L1, we are the one who test the app environment and doing some testing to all functionality especially the major functionality. And we as L1 who monitor the app and the same time we are monitoring the backend system and investigating why the API are not functioning well.