’m an experienced Customer Service Representative with a proven track record supporting Verizon accounts. In my role, I collaborate closely with in-store representatives to deliver seamless customer experiences, ensuring quick resolutions and building long-term customer loyalty.
Beyond customer service, I also bring technical support expertise as part of a Tier 1 support team, assisting customers with troubleshooting and account-related concerns. After a year, I earned a promotion to a higher CSR role, where I now handle escalations and provide advanced solutions with professionalism and empathy.
I’m passionate about delivering excellent service, solving problems efficiently, and creating positive experiences for both customers and business partners.
Experience: Less than 6 months
Can do edits and animations
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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