Customer Service | Admin Support | DM Setter| LeadGen

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 12th, 2026 (10 days ago)

Member Since

April 26th, 2024

Profile Description

I have experience in the hotel industry as a Front Desk Associate, where I handled customer service, administrative tasks, and social media inquiries for bookings and guest concerns. My role required me to communicate with guests both in person and online, ensuring that every inquiry was handled quickly, professionally, and accurately.

I regularly responded to messages on social media platforms such as Facebook and Instagram, assisting customers with bookings, reservations, and general inquiries. I provided clear and accurate information about services, pricing, schedules, and promotions, while also supporting sales by guiding customers through the booking process.

At the front desk, I greeted and assisted guests in a friendly and professional manner, answered phone calls, and addressed concerns while maintaining a positive customer experience. When issues required further attention, I coordinated with the appropriate departments to ensure they were resolved efficiently.

My responsibilities also included monitoring social media pages for new messages, comments, and feedback, maintaining records of customer inquiries and follow-ups, and ensuring timely responses to maintain customer satisfaction and a positive brand image.

Working in a fast-paced environment helped me develop strong communication, multitasking, and organizational skills. I understand the importance of clear communication, attention to detail, and consistency to ensure that daily operations run smoothly and that no customer inquiry is overlooked.

Overall, I bring a strong ability to coordinate client relations, support sales activities, manage administrative tasks, and maintain high-quality customer service in both front desk and online communication environments.