Dedicated and detail-oriented Dental Virtual Assistant with over 3 years of experience in the dental healthcare and BPO industry, specializing in dental insurance verification, benefits coordination, dental billing, payment posting, and denial management. Experienced in using Open Dental and Dentrix to verify insurance eligibility, process claims, review denials, post payments, and manage patient accounts accurately. Strong background in handling insurance-related inquiries, coordinating benefits, and supporting dental office operations while ensuring accuracy, efficiency, and excellent patient service.
Experience: 2 - 5 years
Responsible for assisting patients, dental offices, and insurance providers with inquiries related to dental insurance benefits, eligibility, claims, coverage, and payment processing. Handles customer concerns professionally while ensuring accurate information and timely resolution of insurance-related issues.
Experience: 2 - 5 years
Responsible to verified patient dental insurance eligibility and benefits before appointments. Confirmed coverage details, including deductibles, maximums, waiting periods, frequencies, and limitations. Reviewed PPO/HMO dental plans and explained insurance benefits to patients and providers. Obtained breakdowns of benefits for preventive, basic, and major dental procedures. Coordinated with insurance companies to verify procedure coverage, prior authorizations, and exclusions. Updated and maintained accurate insurance information in patient records and practice management systems. Communicated insurance findings with front desk staff, treatment coordinators, and providers.
Experience: 2 - 5 years
Responsible for managing dental claims, insurance billing, payment posting, and account reconciliation to ensure accurate and timely reimbursement from insurance companies and patients. Works closely with dental offices, insurance providers, and patients to resolve billing issues and maintain accurate financial records.
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