Mara

Customer Support Specialist | Aspiring VA

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

High school diploma

Last Active

July 7th, 2026 (8 days ago)

Member Since

April 22nd, 2024

Profile Description

Hi there! I’m Mara Jane Rosario Aralan, a dedicated and motivated Costumer Service Representative with a strong background in customer support, billing, and sales assistance. I’m passionate about helping businesses run smoothly by delivering efficient, high-quality service.

I have hands-on experience working with VXI (handling AT&T billing and sales), IBEX GLOBAL ( Retail Amazon ) and Alorica (healthcare PDP accounts), where I assisted customers with billing inquiries, scheduling technician appointments, process refund and replacement, resolved delivery issues and resolving account concerns. These roles helped me strengthen my communication skills, patience, and ability to handle different customer situations professionally and with empathy.

I’m passionate about helping clients stay organized, save time, and provide excellent service to their customers. Let’s work together to keep your business running smoothly

Top Skills

Office and Administration » Problem Solving

Experience: 1 - 2 years

Working as customer service for over a year, I develop strong problem solving skills. There was a time customer called in regarding the package that was marked as delivered but customer didn't received. I acknowledge customers concerns, apologize for the inconvenience and personalize my empathy statement. I contacted the driver, provide option for costumer and in the end customer was satisfied with the solution.

Other Skills

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 85: DISC
Dominance: 32
Influence: 15
Steadiness: 40
Compliance: 13: English
B2(Upper Intermediate)