Customer Service (Finance), Process Executive, Admin Asst.

Accounts Receivable Administrator | May 2025 – Present o Generate, review, and issue customer invoices accurately and on time. o Monitor accounts to identify outstanding balances and overdue payments. o Follow up with customers via phone and email to ensure timely collections. o Reconcile customer accounts and resolve payment discrepancies. o Post and allocate payments (EFT, wire transfers, cheques, credit cards). o Prepare aging reports and provide regular updates to management. o Maintain accurate financial records in accounting systems. o Assist with month-end closing activities and reporting. o Support audits by providing necessary documentation and account analysis. o Collaborate with sales and customer service teams to resolve billing issues.

o Answering telephonic inquiries in a timely manner. o Explained medical claims to customer. o Providing details regarding member’s benefit. o Working on customer inquiries (medical claims and benefits) offline thru service request.

o Assisting Department Manager in managing the team. o Sending project/drafted plan to client via email. o Managing team attendance. o Checking drafted work of team if submitted on time. Email: adequito1997@gmail.com Mobile: 09155242267 Address: Saint Francis St. Zone 3B, Central Signal Village Taguig City. Angelica Talimongay Dequito BS Computer Engineering o Checking Team attendance for the month for payroll. o Schedule weekly meeting for the team. o Checking office supplies of each team member. o Participating in Company engagement. o Paper work’s such as printing document’s & paper to sign by Company’s Internal Manager. o Monthly Inventory o o Weekly and daily report.

o Provide customers with information about their accounts, including payment histories and interest rates. o Review client files to determine the best way to collect from delinquent accounts. o Review delinquent accounts for potential legal action.

o Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes. o Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required. o Meet collection targets, Call targets and ensure agreed Service Levels are met or exceeded.