Agnes

Operations & Process Improvement Specialist | Helping Businesses Streamline Oper

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Overview

Looking for full-time work (8 hours/day)

at $11.60/hour ($2,240.00/month)

Bachelors degree

Last Active

July 16th, 2026 (4 days ago)

Member Since

April 22nd, 2024

Profile Description

Are inefficient processes, inconsistent documentation, and operational bottlenecks slowing your business down?

As your business grows, it's easy for workflows to become fragmented, important details to slip and valuable time to be spent fixing preventable issues instead of moving the business forward.

That's where I come in.

I help businesses and service-based organizations build efficient, organized operations that support growth. Whether it's creating clear Standard Operating Procedures (SOPs), improving workflows, coordinating projects, supporting financial operations, or streamlining day-to-day processes, my goal is simple: make your business run more smoothly so your team can focus on higher-value work.

As a Certified Six Sigma Green Belt, I bring a process improvement mindset to every project. I don't just complete tasks—I look for opportunities to simplify workflows, reduce errors, improve accountability, and build systems that are easy for teams to follow and scale. I enjoy building practical systems using Microsoft Excel, Jira, SharePoint, Microsoft Teams, Microsoft Office, and Google Workspace to simplify workflows, improve collaboration, and keep projects moving efficiently.

Here's how I can help:

Operations & Process Improvement

Property Management Support

SOP Development & Documentation

Workflow Optimization

Financial Operations & Reporting

Project Coordination

Executive & Administrative Support

Throughout my career, I've supported operations by improving documentation, optimizing workflows, organizing financial processes, and developing practical systems that help businesses work more efficiently. I enjoy turning complex or inconsistent processes into clear, repeatable workflows that save time and reduce unnecessary friction.

If you're looking for someone who is proactive, detail-oriented, and committed to improving the way your business operates—not just managing daily tasks—I'd love to connect.

Let's build systems that help your business grow.

Top Skills

Office and Administration » Data Entry

Experience: 10+ years

• Process 600+ daily financial transactions with 99–100?curacy, guaranteeing correct posting, reconciliation and ensuring balanced debits and credits (Credit card and bank) • Proposed a process improvement that eliminated redundant data entry, reducing handling time by ~20% • Supported UAT testing for system tools, maintenance, and updates to ensure accurate financial processing workflows

Project Management » Process Improvement

Experience: 5 - 10 years

• Automated email processes for onshore counterparts, reducing handling time by ~50% and minimizing content errors • Proposed a process improvement that eliminated redundant data entry, reducing handling time by ~20%

Office and Administration » Quality Assurance

Experience: 5 - 10 years

Citibank — Officer, Merchant Services • Identified and corrected a $13,000 transaction error, ensuring accurate posting to the merchant’s account Wells Fargo — Operations Processor II • Audit 100+ transactions/correspondence daily as final quality check before client release • Act as final auditor for outbound communications, including real-time audits of sent transactions to ensure accuracy • Process 600+ daily financial transactions with 99–100 accuracy, guaranteeing correct posting, reconciliation and ensuring balanced debits and credits (Credit card and bank)

Other Skills

Accounting

Experience: 5 - 10 years

• Processed refunds, chargebacks, and account adjustments within required timelines • Identified and corrected a $13,000 transaction error, ensuring accurate posting to the merchant’s account • Process 600+ daily financial transactions with 99–100?curacy, guaranteeing correct posting, reconciliation and ensuring balanced debits and credits (Credit card and bank) • Proposed a process improvement that eliminated redundant data entry, reducing handling time by ~20% • Processed 50+ invoices daily and entered 100+ financial records with 99?curacy • Generated invoices and verified documents to ensure accurate billing • Reconciled accounts and reduced discrepancies by 20% through data validation • Prepared financial reports and supported accounting operations

Project Management » Process Mapping

Experience: 5 - 10 years

Wells Fargo — Operations Support Analyst II • Part of a start-up department, created process procedures from scratch to support new operations Citibank — Officer, Merchant Services • Part of a start-up team, developed and documented operational procedures

Office and Administration » Team Leadership

Experience: 2 - 5 years

• Part of a start-up department, created process procedures from scratch to support new operations • Managed datasets and generated reports for transaction monitoring and analysis • Prepare daily/monthly dashboards and weekly MIS reports for performance tracking

Marketing » Content Creation

Experience: 2 - 5 years

Handled business and was solely responsible for the social media posts and product designs. Produced entertaining or educational material and is responsible for the contribution of information to any media.

Office and Administration » Records Management

Experience: 10+ years

• Assisted in MCA audit activities by validating data accuracy and supporting compliance requirements • Served in an ad hoc compliance support role, assisting with documentation checks and process adherence reviews

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 129: DISC
Dominance: 21
Influence: 28
Steadiness: 34
Compliance: 17

Government ID: Sign Up with Pro Account to View

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