Patrick

Trainer|Customer Support | Sales |Cold Caller|Administrative Asst. |Lead Custome

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Overview

Looking for full-time work (8 hours/day)

at $6.47/hour ($1,248.00/month)

Bachelors degree

Last Active

July 7th, 2026 (yesterday)

Member Since

April 21st, 2024

Profile Description

Dynamic and results-driven professional with over 6 years of experience as trainer, a customer service, sales representative, administrative support, cold calling, and client-facing roles across diverse international environments. Demonstrates strong interpersonal and communication skills, with a record of delivering exceptional customer experiences and operational efficiency. Adept at managing a variety of responsibilities, including handling customer interactions, supporting legal and corporate administrative tasks, and leveraging platforms to drive sales engagement.

Key Experiences
Customer Service & Sales Representative
US-Based Companies | 2 Years
Successfully handled client inquiries, complaints, and product-related questions with professionalism and efficiency. Developed a reputation for building strong customer relationships and achieving sales targets in fast-paced environments.

Virtual TRAINER & Administrative Assistant & Receptionist & Customer Service Representative
Singaporean Law Firm | 2 Years
Managed responsibilities, coordinated appointments, maintained office documentation, and provided administrative support to legal staff. Engaged in both inbound and outbound client communications, ensuring seamless day-to-day operations and enhanced client satisfaction.

Virtual Sales Associate (Email Support)
UK-Based Client | 1 Year
Delivered timely and effective email-based customer support, resolving product and order issues with a focus on customer retention and satisfaction. Worked to manage sales transactions and track customer engagement metrics, contributing to the overall performance of the sales team.

Virtual Cold Caller & Email Support & Lead Generation & TRAINER
US-Based Client |
Cold calling leads from the pipeline and offering products and promotions. The goal is to engage and eventually convert the lead into valuable numbers. Have done organic prospecting and outreach to leads generated to engage with the products and promotions. Also doing email management to assist and attend customers’ concerns and enquiries.

Virtual Lead Customer Service & Email Support & AI Optimization
EU-based Client |
Managing company’s inbox ensuring customers are well attended with their concerns either with returns, exchanges, replacements, tracking of orders, refunds, or any other concerns while maintaining professionalism aligned with company’s branding and core. Also doing AI optimization to empower the tool to assist better the customers.

Skills & Competencies
• Administrative Coordination & Scheduling
•Cold Calling and Lead Generation
• Inbound & Outbound Communication
• Email and Digital Platform Support (including Shopify)
• Problem Solving & Conflict Resolution
• Multicultural Work Environment
• Adaptability

Top Skills

Marketing » Telemarketing » Outbound Sales

Experience: 1 - 2 years

I got a 1 year and 6 months of experience working in a BPO company. My role was a Customer Service Representative in a Warranty Company who does answers customer’s calls and assisting them with their complains, arranging or placing an appointments, and processing payments in their accounts. This was a very challenging job for me since I started when I was only 18, but fortunately, my drive and passion able me to successfully pursued that job and allowed me to gain a more favorable experience.