CSR - Insurance Verification Specialist

As a appointment setter we make calls to potential customers, introduce products or services, and schedule appointments for the sales team.

Insurance Verification Specialist, I was responsible for confirming patient coverage, resolving discrepancies, and ensuring that all necessary documentation was in place for claims to be approved. I gained expertise in working with various insurance systems and managing sensitive data while providing excellent customer service. I’m familiar with navigating different insurance portals and have a solid understanding of policy types, benefits, and requirements.

Proficiency in processing insurance claims or dental billing of all kinds, including PPO, HMO, and Medicaid, while abiding by rules and regulations specific to the business.