Customer Service/Tech Support and Data Entry Specialist

I worked as a Technical Support Specialist for T-Mobile, assisting U.S.-based customers with device troubleshooting, account issues, connectivity problems, and advanced tech concerns. I provided clear, empathetic guidance while resolving issues efficiently, ensuring high customer satisfaction. My role required multitasking across systems, deep product knowledge, and strong communication skills to explain complex tech solutions in a simple, customer-friendly way.

I have 1–2 years of experience in customer service, supporting U.S.-based clients in a fast-paced BPO environment. I handled inquiries related to billing, account management, and general concerns with professionalism and empathy. My strong communication skills, ability to de-escalate situations, and commitment to delivering excellent service helped improve customer satisfaction and retention.

Through my roles in customer service, technical support, and social media, I’ve developed strong communication skills—both written and verbal. I’m confident in delivering clear, concise, and professional responses, whether I’m assisting customers, collaborating with a team, or creating content. I know how to adjust my tone depending on the audience, making communication a key strength in remote and client-facing work.

As part of the media and social media team at my church, I’ve been actively creating impactful graphics for weekly services, events, and announcements using Canva. I manage visual content planning—from design to post scheduling—ensuring everything stays on-brand and is delivered on time. I’m experienced in creating promotional materials, sermon slides, and digital content that helps engage our online and in-person community.

Highly proficient in Canva, with a strong ability to create professional and visually appealing designs for social media, branding, and marketing. Experienced in using advanced features like brand kits, custom layouts, and optimized templates to deliver impactful and on-brand content.

I turn raw clips into scroll-stopping content using CapCut. From snappy transitions to trendy effects, I craft short-form videos, reels, and ads that capture attention and keep your audience watching. Whether it’s for social media, branding, or product highlights—I edit with purpose, speed, and style.