Customer Service Representative | Appointment Setter | Cold Caller | Customer Re

As a Data Administrator, I was responsible for managing and organizing client and installer information, focusing on accuracy, confidentiality, and efficiency throughout the onboarding process. ~ Managed and organized client and installer information using Airtable. ~ Performed accurate and timely data entry for onboarding requirements. ~ Maintained detailed records, including personal details, documents, and company logos. ~ Ensured confidentiality and secure handling of sensitive data. ~ Supported internal teams by providing organized and accessible data.

As a Customer Support Representative, I was primarily responsible for assisting customers in placing orders and ensuring a smooth purchasing experience. I handled a wide range of inquiries with professionalism and care, guiding customers through the ordering process while addressing concerns or issues they encountered. My role required strong communication, active listening, and the ability to multitask effectively in a fast-paced environment. I took pride in providing quality service and solutions tailored to each customer's needs. Key Responsibilities: ~ Assisted customers in placing orders accurately and efficiently across various platforms. ~ Guided customers through product selections, pricing, and availability. ~ Handled order-related inquiries, changes, and cancellations with attention to detail. ~ Used active listening to understand customer needs and provide appropriate solutions. ~ Maintained clear and professional communication to ensure a positive customer experience. ~ Documented interactions and order details in the system for accurate tracking and follow-up.

In this role, I served as the primary point of contact between clients, installers, and internal teams. I was responsible for communicating onboarding requirements, gathering necessary information, and ensuring all parties were aligned throughout the process. My updates were essential for keeping the team informed and moving forward efficiently. ~ Acted as a liaison between clients, installers, and internal departments. ~ Communicated onboarding requirements clearly and followed up to gather needed information. ~ Provided timely updates to the team to support smooth coordination and task execution. ~ Assisted in resolving client concerns related to onboarding and service requests. ~ Maintained professional communication to ensure a positive client experience. ~ Helped streamline onboarding and data-related workflows through consistent follow-up.

Freelance / Personal Projects | Ongoing I have a passion for art and design and create graphic materials like brochures, flyers, and infographics using Canva. My work is clear, attractive, and effective in communicating ideas. You can see samples of my work in my portfolio.