Virtual Assistant | Customer Support Specialist | Healthcare | Dental Virtual As

Overview

Looking for full-time work (8 hours/day)

at $16.61/hour ($3,200.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

April 11th, 2024

Profile Description

Hi! I’m Graceshelle, a dependable and detail-oriented Virtual Assistant with 4 years of experience handling U.S.-based healthcare accounts.
I’ve worked in a fast-paced BPO environment where I supported members aged 65+, handled inbound calls, managed appointments, updated patient records, processed payments, and documented every interaction accurately. This experience strengthened my communication skills, attention to detail, and ability to stay calm and professional at all times.
I’m highly organized, easy to work with, and quick to learn new systems and tools. Whether it’s managing inboxes, responding to customer messages, updating records, or providing excellent customer support, I make sure tasks are completed efficiently and with care.
I’m looking for a long-term remote role where I can support your business, reduce your workload, and contribute consistently to your success.

KEY SKILLS
• Customer Support (Email, Chat, Voice)
• Virtual Assistance & Admin Support
• Healthcare & Dental VA Tasks
• Appointment Scheduling & Follow-ups
• Inbox & Calendar Management• Data Entry & Record Updating
• Payment Processing & Billing Support 
• Professional Communication (US Clients)
• Attention to Detail & Documentation
• Time Management & Reliability

WORK EXPERIENCE

Customer Service Representative – U.S. Healthcare Account
• Handled inbound calls from U.S. members regarding benefits, claims, and billing
• Assisted with appointment scheduling and doctor searches
• Updated patient information accurately in the system
• Processed premium payments and medication assistance
• Documented all interactions clearly and professionally
• Maintained empathy and professionalism when assisting senior members

Dental Virtual Assistant
• Assisted dental clinics with appointment scheduling, confirmations, and recall calls
• Handled patient inquiries via phone, email, and chat in a professional and friendly manner
• Verified patient information and updated dental records accurately
• Supported insurance-related tasks including eligibility checks and basic coverage inquiries
• Coordinated with patients regarding treatment schedules and follow-ups
• Ensured clear documentation of all patient interactions
• Maintained HIPAA compliance and patient confidentiality at all times