Customer Service and Escalation Specialist with experience supporting U.S. healt

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

April 10th, 2024

Profile Description

As an experienced Customer Service Representative for 10 years, with several years of experience supporting U.S.-based accounts in a professional, fast-paced environment, I bring a strong background in customer service, escalation handling, and administrative support.


I started my career in customer service and operations, where I handled cash management, inventory control, and team coordination also experienced in sales which helped me build strong organizational and attention-to-detail skills.

From 2022 to 2024, I worked as a customer service representative in a US healthcare account at Sagility, where I handled inbound and outbound calls/ from providers explained insurance benefits and coverage, assisted with claims, authorizations, medical records, and appeals, and documented all interactions in CRM systems while strictly following HIPAA and U.S. data privacy regulations

I was later promoted to Escalation Officer, where I currently Handle escalated calls and cases from frontline CSRs. manage complex and high-risk cases, Manage dissatisfied or irate callers with
professionalism and empathy. resolve sensitive patient concerns, de-escalate difficult situations, and provide final-level resolutions before involving management or clients. I also handle escalation-related email communications with internal teams, maintain detailed escalation trackers, identify compliance risks, I also support new associates through process cascades and guidance through escalation process


In addition to my customer-facing experience, I am well-equipped to support administrative tasks such as managing inbound and outbound phone calls, email management, accurate documentation, data entry, and calendar or task coordination. I am highly organized, detail-oriented, and comfortable working independently with minimal supervision while maintaining productivity and quality.

I am confident that my communication skills, professionalism, and ability to multitask makes me a strong candidate for both Virtual Assistant and Administrative Assistant responsibilities. I would welcome the opportunity to contribute to your team and support your business operations efficiently.

Please see link of my Resume and Cover letter.
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