I have been working online for about 12 years. I worked with various clients in different types of business. I learned a lot of skills through experiences. The projects I finished are listed below.
Amazon and Walmart Order Fulfillment
> Develop strong content strategy optimized main images, Lifestyle images, Infographics, and A+ images for Amazon product listings.
> Create product ads.
> Create video ads for Amazon product listings.
> Fulfill orders in Walmart and Amazon
> Manage Amazon accounts for clients, process orders, respond to customers' inquiries, complaints, lost orders, and resolve them.
> Product Sourcing
> Monitoring, and updating product listing information, pricing, descriptions, and inventory updates.
> Ensuring product information is accurate to prevent consumer complaints regarding wrong product delivered, wrong descriptions, etc.
> Assisting the Marketing department and E-Commerce Manager in developing promotional campaigns.
> Monitoring consumer product reviews and coordinating to team for improvements.
> Utilizing SEO techniques, PPC to generate more sales.
WordPress Development tasks include:
> DNS setup
> Cpanel setup
> Creating the website base on clients' specifications
> Basic HTML and CSS
> WordPress plugins
> Conducting website performance tests and fixing errors
> Logo creation
> Speed Optimization
> Basic SEO
> Setting up Google Search Console
> Setting up Google Analytics
> Pagespeed Insights
Shopify tasks include:
> account setup
> product sourcing
> Product Listing
> Inventory Management
> Order process and management
> Shipping setup
> logo design
> UI and UX customization
> Graphic Design
> Social media advertisement
> Video creation and editing
> Customer Service
Customer Service Representative /
> Handle customer queries
> Resolve customer complaints via phone,
> Assist with the placement of orders, refunds, or exchanges
> Greet customers warmly and ascertain the problem or reason for calling.
> Cancel or upgrade accounts.
> Assist with the placement of orders, refunds, or exchanges.
> Take payment information and other pertinent information such as addresses and phone numbers.
> Place or cancel orders.
> Suggested solutions when a product malfunctions
> Attempt to persuade the customer to reconsider cancellation
> Inform customers of deals and promotions.
> Utilize computer technology to handle high call volumes.
> Close out or open call records.
> Compile reports on overall customer satisfaction.
> Read from scripts
> Create visual concepts
> Logo Creation
> Banner Creation
> Business Cards, Backdrops, T-shirt designs
> Layouts for product illustrations
> Video creation for ads
> and more!
Project Management / Web Development / QA:
> Create tickets for each incoming project, assign them to developers, and keep them updated.
> Coordinate with customer support and web developers to keep on top of everything.
> Perform updates on the website, including content, products, and inventory.
> Check the load speed of the website and ensure that nothing is bogging it down and optimizing it.
> Test the website on all devices and browsers to see if it displays correctly
> Test the buttons, links, and forms to make sure they run properly and fix them.
> Test website images and videos to make sure they load properly and fix them.
> Updates on website software and plugins
> Add pages and content to websites.
> Update the content on the recipe card plugin.
> Repeat testing the websites meticulously, checking for small detailed errors before submitting them to the client.
VA for an Internet Marketing company:
> Perform import/export routes for products, options, and categories upload.
> Compile, sort, and verify the accuracy of data before it is entered.
> Input product information such as description, hi-resolution image, features, specification, price, and related products.
> I am also responsible for customer service. Responds to customer inquiries and complaints; handles support tickets for refunds or upgrades powered by Cerberus helpdesk. I also handle customer service at Clickbank and Zendesk.
I also finished projects like:
>Ads posting>Web 2.0
>Real estate listings
Experience: Less than 6 months
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