My job as a customer service representative is vital to preserving client happiness and preserving the good reputation of the business. Depending on the sector and company, my duties may change, but typical ones include responding to questions via a variety of channels, resolving customer concerns, having in-depth product or service knowledge, actively listening to customers, and keeping professional correspondence. In order to better serve customers, CSRs also upsell and cross-sell, record customer interactions, handle transactions, work with other departments, and stay up to date on business regulations and market trends. Ensuring customer happiness and enhancing the company's reputation are the main goals of a customer service representative.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.