Customer Service Representative, Data Entry, Lead Generation Specialist and Data

Handled 40+ daily customer interactions (voice and non-voice), assisting with orders, returns, and inquiries Guided customers through platform navigation, improving user experience and issue resolution time Processed returns and refunds accurately while maintaining compliance with company policies

• Conducted 200+ outbound B2B cold calls daily to apartment complexes, hotels, and motels across Georgia, USA to promote air duct cleaning services. • Identified and engaged property managers, facility managers, and business decision-makers to generate qualified sales opportunities. • Scheduled appointments between prospective clients and the sales team, maintaining a consistent pipeline of qualified leads. • Utilized GoHighLevel (GHL), HubSpot, and Zoho CRM to manage prospect records, track call outcomes, schedule follow-ups, and maintain accurate customer data. • Performed lead qualification by assessing business needs, service requirements, and decision-making authority before booking appointments. • Maintained detailed notes and activity logs within CRM systems, ensuring seamless handoff between sales and appointment-setting processes. • Achieved daily outreach targets while maintaining professionalism, objection handling, and customer engagement throughout the sales process.

Assisted 30–50 customers daily with technical troubleshooting for devices and network issues Resolved customer concerns efficiently, improving customer satisfaction and reducing repeat calls Managed account updates, service issues, and billing concerns including returns and refunds