I am a self-driven, resilient, detail-oriented individual who values team work and integrity.
Experience: 6 months - 1 year
I have worked closely with board members, residents, contractors, and management teams to address and resolve the community’s day-to-day concerns. My responsibilities include email management, invoicing, coordinating board meetings, reviewing violations, and assisting residents with their daily inquiries and concerns.
Experience: 2 - 5 years
I have handled inbound calls, took escalated calls (supervisory calls), became a subject matter expert and was promoted to quality analyst
Experience: 1 - 2 years
Proficient in email management, delinquency reporting and calendar events. I was one of the subject matter experts in our team and was appointed as an assistant team lead.
Experience: 5 - 10 years
I have handled customer credit card disputes both in frontend and backend. I also did outbound calls as part of case review and investigation.
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