Internet Connection Troubeshooting ===Provides support for customers with no Internet connections
Diagnosing connection problems, involving hardware and softwares
Providing solutions to any type of Internet browsing issues
OS includes Windows 98, XP, Vista, Win 7 and Mac OS X
Provides solution and support and proper referral to OEM
Blogging ===Creating personal blogs and social network blogs
Monetizing through blogs
Optimizing blogs for page ranking
Designing webpages
Creating helpful links
Email client and Webmail troubleshooting===
Support email set-up in most types of Email client
Microsoft Outlook Express, Outlook 2000-2007, Windows Mail
Windows Live Mail, Mac Mail, Entourage, Encridemail, etc.
Finding solutions for customers that are unable to send and receive mails
providing proper configuration for Email Clients to be use in specific network providers
provides support on email spamming and phishing
Diagnosing errors on Email Clients
Educating customers on email policies and mail blocks
setting filter and mailbox options
Creating new sub accounts set-up
Assisting customers with lost or incorrect passwords
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Davonna Willis
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