I have done quite a bit of data entry and typing in my on-the-job training specifically for research using MS Word and Excel.
I know Photoshop very well and I have done many services in photo editing and graphic designs (i.e. t-shirt print design, tarpaulin, and vector art). I want a job where I can utilize my skills in helping you in the development and success of your projects.
Experience: 5 - 10 years
Worked as a technical support and customer service representative in one of the biggest call center company in the Philippines for more than 5 years, supporting US customers of a big ISP company with technical concerns on internet, phone, cable TV, and Wi-fi Hotspot. Also supported customers of a big health insurance company in the US with regard to processing premium payments, posting initial payments, process ID cards, and research and providing support on host provider claims.
Experience: 5 - 10 years
As a Real Time Analyst in a call center setting, my job is extracting data from workforce management tools, process and analyze the raw data, interpret the results, and provide recommendations to improve intraday performance of the operations. Other tasks include real-time queue management, outage management, capacity planning, and reports management.
Experience: 2 - 5 years
Worked full time as a Real Time Analyst with about 5 years of experience, including data entry and reporting, and analyzing and interpreting data for managing day-to-day call center operations.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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