Billing & Order Operations Specialist | Quote-to-Cash

Execute Salesforce-based Quote-to-Cash operations supporting approximately 1,500 customer accounts across enterprise, MSP, VAR, and government customer segments. • Process an average of 15 customer transactions daily involving renewals, amendments, upsells, downsells, migrations, transfers, and professional services engagements. • Validate customer orders against contract terms, provisioning systems, and billing requirements to ensure downstream operational and invoicing accuracy. • Investigate and resolve billing-related support cases involving invoice discrepancies, subscription date conflicts, contract amendments, and recurring revenue allocations. • Lead migration of 22,000 customer records from legacy platforms into Salesforce, including data mapping, validation, QA review, exception management, and stakeholder coordination. • Successfully completed migration and validation of more than 1,500 customer records as part of the ongoing transformation initiative.

As a dedicated customer service representative, my role involves ensuring that clients have current and comprehensive knowledge about a range of services, including email, hosting, domain names, web design, and SEO. I am committed to meeting sales targets, addressing customer concerns promptly and efficiently, and maximizing productivity. Utilizing the client's web tools, I am adept at resolving customer issues while managing multiple tasks simultaneously, including providing clear instructions over the phone. Upholding a high standard of customer service, I prioritize strict compliance with client policies and maintain the integrity of customers' private information at all times.