Current Employment Status:
Hired Full Time on Nov 18, 2025
I'm a dependable and fast-learning professional with over 10 years of experience in customer service and technical support. I started by helping customers with mobile services and troubleshooting, then spent 3 years as a medical VA, guiding people through their healthcare benefits and helping them save on premiums. Currently, I support Australian businesses with their telecom and tech needs, setting up systems like IVRs, handling internet issues, and troubleshooting office equipment. I’m detail-oriented, flexible, and always focused on providing top-quality service.
Experience: 10+ years
Currently supporting Australian businesses by troubleshooting phone systems, IVRs, internet (NBN), printers, and fax machines, ensuring minimal downtime.
Experience: 10+ years
More than 10 years assisting customers with mobile services—adding minutes, resolving service issues, and ensuring satisfaction in a high-volume environment.
Experience: 5 - 10 years
Resolved technical and service-related issues quickly and efficiently, from device malfunctions to configuring complex business systems.
Experience: 2 - 5 years
3 years as a Medical VA helping clients understand and maximize their healthcare benefits, leading to reduced monthly premiums and better plan choices.
Experience: 10+ years
Managed customer records, benefit details, and system setups with accuracy to avoid costly errors and ensure service reliability.
Experience: 10+ years
Successfully transitioned between telecom, healthcare, and business tech support roles Each with unique tools, systems, and client needs.
Experience: 10+ years
Provided clear, professional support to customers across phone and digital channels, ensuring understanding and trust in every interaction.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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