Katrina
VIRTUAL ASSISTANT | E-COMMERCE SUPPORT | CUSTOMER SERVICE | ADMINISTRATIVE SUPPO
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.79/hour ($1,120.00/month)
High school diploma
Last Active
July 7th, 2026 (7 days ago)
Member Since
March 25th, 2024
Profile Description
I am a detail-oriented Virtual Assistant with experience supporting e-commerce businesses and administrative operations. I specialize in managing Amazon Seller Central and Walmart Marketplace accounts, providing excellent customer service, resolving claims, and maintaining organized workflows.
For Amazon, I handle Safe-T Claims, A-Z Guarantee Claims, Amazon Shipping Claims, and Feedback Removal to ensure seller account health. I also conduct product research using Tactical Arbitrage to identify profitable items.
For Walmart, I manage order history and fulfillment using Veeqo to track transactions, resolve order issues, and maintain smooth operations.
I also manage rental parking payment collections, contacting tenants via OpenDispo, and maintaining accurate payment records in Google Sheets.
I am highly organized, proactive, and efficient, capable of handling multiple tasks simultaneously while maintaining high-quality results. I am ready to help businesses streamline operations, improve customer satisfaction, and grow profitably.
Skills (Upwork Skills Section):
* Amazon Seller Central
* Walmart Marketplace
* Safe-T Claims Management
* A-Z Guarantee Claims
* Amazon Feedback Removal
* Product Research & Tactical Arbitrage
* Customer Service &
* Order Management & Veeqo
* Data Entry & Google Sheets
* Payment Tracking & OpenDispo
* Workflow Management & CRM
Employment History:
General Virtual Assistant (E-commerce & Admin Support)
Virtual | July 2024 – March 2026
* Managed Amazon and Walmart accounts, processed claims, handled customer service, performed product research, and tracked payments.
Real Estate Cold Caller & Lead Manager
Start Virtual | May 2022 – March 2024
* Handled lead generation, cold calling, CRM management, and appointment scheduling.
Customer Service Representative
Teleperformance Inc. | Sept 2019 – Feb 2022
* Assisted customers via phone and
Education:
Accountancy, Business, and Management Strand, Notre Dame Academy | 2019<8efe80624d780eba0c6493ec45140364
Top Skills
Real Estate » ISA Real Estate
Experience: 1 - 2 years
- Conducting market research and preparing reports - Coordinating appointments and managing schedules - Handling email correspondence and client inquiries - Managing databases and CRM systems - Maintain Process Tracker (Workflow) - Maintain Deal/Sales Tracker - Following Up with Prospects - Cold Calling and Lead Managing
Customer Support » Customer Service
Experience: 1 - 2 years
- Answer Customer Inquiries and Provide Information via email or Inbound phone calls - Resolve Issues and Complaints and Provide Smart Solutions - Excellent Communicator with strong written and verbal skills - Generate sales leads - Ensure timely, fast responses to reach call and email handling quota - Maintain high professionalism
Other Skills
Basic Information
- Age
- 25
- Gender
- Female
- Website
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- Address
- Tests Taken
- DISC
- Dominance: 0
- Influence: 0
- Steadiness: 0
- Compliance: 0
- Government ID
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