Overview
Looking for any work (8 hours/day)
at $4.96/hour ($960.00/month)
High school diploma
Last Active
June 29th, 2026 (15 days ago)
Member Since
March 22nd, 2024
Profile Description
My name is Shiela Mae T. Tarroza, and I am applying for a Non-voice Customer Service Representative position. I am a customer-focused and detail-oriented professional with strong written communication, problem-solving, and computer skills. I am committed to providing accurate, timely, and professional support while delivering a positive customer experience through chat and
I aim to support BPO, e-commerce, technology, financial, retail, and other service-based companies that provide customer assistance through non-voice channels such as chat,
I offer strong written communication, attention to detail, problem-solving, multitasking, time management, computer proficiency, adaptability and a customer-first approach. I can handle customer inquiries professionally, maintain accurate records, and work efficiently in a fast-paced evironment.
I strive to resolve customer concerns accurately and efficiently, improve customer satisfaction through clear and empathetic communication, maintain high service quality, and contribute to team productivity and the company’s overall success.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
I have experienced working in a non-voice/back-office environment handling traffic violation cases in the United States, where I reviewed and validated screenshot evidence of vehicle plate numbers with accuracy and attention to detail. I also worked as a Fraud Manager, where I investigated and analyzed suspicious and fraudulent activities by reviewing case information, verifying data, and identifying risk patterns. Additionally, I have experience working with CAQH-related processes, where I handled data review, insurance verification, and documentation to ensure accurate and complete provider information. Through these roles, I developed strong skills in data accuracy, critical thinking, problem-solving and working efficiently in high-volume, detail orriented environments.
Other Skills
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Zamboanga City
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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