Customer Service and Service Delivery Expert and Admin Recep

Overview

Looking for full-time work (8 hours/day)

at $4.66/hour ($896.00/month)

Bachelors degree

Last Active

June 28th, 2026 (yesterday)

Member Since

March 22nd, 2024

Profile Description

Professional Profile

Dedicated and customer-focused professional with extensive experience in inbound and outbound customer service, technical support, roadside assistance coordination, and healthcare insurance support. Skilled in handling customer inquiries, resolving issues efficiently, and delivering high-quality service while maintaining professionalism and empathy.

Core Skills
Customer Service Excellence
Inbound and Outbound Call Handling
Healthcare Insurance Assistance (UnitedHealthcare and Wellcare)
Insurance Verification
Technical Support
Order Processing and Payment Handling
Issue Resolution and Escalation Management
Documentation and Record-Keeping
Basic Admin task
Multitasking and Time Management
Compliance with Protocols and Standards
Strong Communication and Interpersonal Skills
Team Collaboration and Coordination
Technical Proficiency

Experienced in using customer service and support tools, including:

Intercom
HubSpot
Salesforce
FSY oracle system
C1 Tools
Agero Email and Admin Panel Tools
RingCentral
Hubstaff
Workiz

Professional Experience Highlights
Provided customer support for roadside assistance, healthcare insurance plans, and telecommunications services.
Assisted customers with account setup, payment processing, and website-related technical concerns.
Coordinated dispatching procedures and maintained accurate documentation of services and customer interactions.
Successfully handled high-volume inbound and outbound calls while maintaining excellent customer satisfaction.
Demonstrated the ability to meet sales targets and performance metrics consistently.
Proactively resolved customer complaints, clarified concerns, and ensured timely follow-up for issue resolution.