E-commerce Virtual Assistant | Video Editor | Social Media Manager | Customer Su

Edited short-form social media videos for personal brands and multiple businesses, focusing on engaging content for platforms like TikTok, Instagram Reels, and YouTube Shorts. My work included trimming clips, adding captions, transitions, sound effects, and optimizing videos to match platform trends and improve audience engagement.

I’ve work in a BPO company specifically in a TELCO account for 5 months in Teleperformance so handling internet, voip and email concerns of the costumer and I’m also quite knowledgable in using different types of tools to handle costumer’s concern.

I handled order processing and fulfillment for multiple e-commerce stores, including stuffed toys, women’s supplements, and gaming gadgets. My responsibilities included reviewing and confirming orders, coordinating fulfillment with suppliers/warehouses, updating tracking information, and resolving order issues such as cancellations, refunds, and shipping delays. I ensured accurate order handling and timely updates to maintain a smooth customer experience.

Managed social media accounts and marketing campaigns for personal brands and businesses by planning content, scheduling posts, and optimizing engagement across platforms such as Instagram, TikTok, and Facebook. I also supported campaign launches, monitored performance, and collaborated on content creation including short-form videos and promotional creatives to increase reach and audience interaction.

Served as an Executive Assistant to the Engineering Manager of a lighting and real estate company based in Dubai, UAE, providing comprehensive administrative and logistical support. Responsibilities included coordinating daily schedules, arranging supplier meetings, and managing travel bookings such as flights and hotel accommodations for business trips. Ensured smooth day-to-day operations by anticipating needs, handling communications, and supporting the manager in executing tasks efficiently.