Customer service representative

In this experience, I was able to assist our beloved customers with their concerns regarding health and insurance. One of my responsibility as a health care customer support is to make sure that they are covered including their family members, also assisting them with their health care claims.

Managed back-office tasks for Attune Insurance, ensuring timely and accurate completion. Processed insurance documents and verified client information. Prepared operational reports and maintained detailed logs of tasks completed. Collaborated with team leads to prioritize tasks and meet deadlines. Used digital tools (Google Sheets, CRM platforms) to organize and track data. Supported internal teams by coordinating data updates and operational tasks. Verified insurance documents and ensured compliance with company standards.

I have been working with a BPO company for 2 years and these are the responsibilities that we needed to do,  Answer inbound calls within guidelines/goals established by the client and contact center management.  Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.  Support customers via live chat, email or phone support.  Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.  Handle problem resolution that may require follow-up and/ or escalation to a higher level of expertise.  Maintain knowledge of client’s business, products and/ or services.  Attend training sessions to maintain or improve the level of skills.  Perform other tasks that may be assigned from time to time.