•Analyze and audit call data, voice clips, and
customer surveys to identify areas for improvement
in the quality system.
•Provide structured and timely recommendations and
verbal and/or written feedback to operations leaders
to ensure that quality assurance standards are
achieved.
•Ensure that representatives provide quality service
in line with the organizational objectives.
Experience: 10+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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