Customer Service Representative, Appointment Setter, Email Management, Social Me

Healthcare Customer Service – Expertise in handling patient and provider inquiries, resolving issues related to claims, billing, eligibility, and authorizations. Provider Relations – Skilled in assisting healthcare providers with plan benefits, claims status, appeals, and policy clarifications. Insurance Verification – Proficient in verifying insurance coverage and benefits across various health plans and networks. Claims Processing Knowledge – Understanding of healthcare claims lifecycle, including denials, reprocessing, and appeals. HIPAA Compliance – Strong knowledge of patient privacy regulations and secure handling of sensitive information. Communication Skills – Clear and professional verbal and written communication with patients, providers, and internal departments. Conflict Resolution – Ability to de-escalate concerns and provide effective solutions under pressure. Electronic Health Records (EHR) & CRM Systems – Experience with data entry, documentation, and navigation of EHR and customer service software. Multitasking & Time Management – Capable of managing a high volume of calls and tasks efficiently while maintaining accuracy. Team Collaboration – Works effectively with cross-functional teams including billing, claims, and medical staff to resolve issues and enhance service delivery.