Customer Service Representative, General administration

Hotel Reservation Representative - Caesars account at West Contact Services March 2011-June 2012 ◾Inbound calls. Assist customers in making room reservations, event booking, modifying existing bookings, and providing information about room availability, rates, and hotel amenities. ◾Utilize hotel reservation software or booking systems to process reservations, update guest information. Ensure accuracy and completeness of reservation records. ◾Payment Processing. Collect payment information, process deposits, and secure reservations with valid payment methods. Adhere to hotel policies and procedures regarding payment processing and confidentiality. Collections Representative - Telstra account at Teletech May 2009- February 2011 ◾Inbound Calls & Outbound calls. Assist customers with inquiries related to their accounts, transactions, balances, statements, and other financial products or services. Provide accurate and timely information to address customer concerns and resolve issues effectively. ◾Assist customers with billing inquiries, disputes, and discrepancies related to their credit accounts. Provide guidance on payment options, due dates, payment arrangements, and online payment processing to help customers manage their credit obligations effectively.