A customer service and client management professional with 5 years of experience,
including 3 years in customer service roles across retail and telecommunications.
Experienced in using HubSpot, Shopify, SAP SuccessFactors, and Salesforce to manage
multi-channel customer inquiries, support client operations, and coordinate order tracking
with logistics providers such as FedEx, UPS, USPS, and Estes. Skilled in upselling, data
entry, client communication, and business report preparation. Previously served as a
Client Case Manager in the background check industry, supporting financial institution
clients through candidate data processing, client requirement management, data entry,
report preparation, and occasional training of newly hired tea
foundation in customer relations, data management, client support, and operational
coordination.
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
In Shopify, I handle a variety of order management tasks, including processing refunds and replacements, updating inventory quantities, sending emails to customers, editing customer information, placing orders, and performing other day-to-day store operations.
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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