Customer Service Representative/ Virtual Assistant/Admin Assistant

Overview

Looking for part-time work (6 hours/day)

at $13.19/hour ($1,909.08/month)

Associates degree

Last Active

July 8th, 2026 (2 days ago)

Member Since

March 5th, 2024

Profile Description

PROFESSIONAL SUMMARY:
Dynamic Virtual Assistant and Data Analyst with over 5 years of diverse experience in
client relations, data management, and operational support. Proven track record in
efficiently analyzing data for laboratory results and facilitating effective communication
with clients. Achievements include streamlining data reporting processes, ensuring
accuracy in tracking, and enhancing customer satisfaction. Committed to leveraging
analytical ski ls and operational expertise to contribute positively to team dynamics and
support the company's objectives.

WORK EXPERIENCE:
CONTACT
Phone: ---------- <8efe80624d780eba0c6493ec45140364>;Email: ----------
Address: Block 58, lot 14, Malagasang I-G, Imus,
Cavite
LinkedIn: www. ---------- /in/ac-arce-50ab7b161

VIRTUAL ASSISTANT ROLE:

Tara Tours Ireland, Co. Meath, Ireland | 04/01/ ---------- /01/2026 Part- time project base
VIRTUAL ASSISTANT/ FACEBOOK LEAD GENERATION/ Social Media ad posting
• Generated and sourced leads through Facebook page outreach, providing customer support via email and chat, and scheduling
appointments for clients and the business.
• Managed Facebook account activities, including posting online advertisements, handling customer inquiries, and engaging with
messages to increase brand visibility and customer reach while supporting appointment setting.
• Provided administrative and clerical support, maintained organized lead and communication records, and assisted with daily
operational tasks, including customer support and appointment coordination.

Connect Mortgage LLC, Arizona, USA| 12/01/ ---------- /30/2026
CLOSING DISCLOSURE ANALYST
• Provided executive and administrative support through calendar management, document tracking, email coordination, and
operational support while ensuring timely loan processing.
• Reviewed Purchase Contracts, HOI, Title documents, and Initial Disclosures for accuracy and compliance, coordinating with
lenders, title companies, and internal teams to meet deadlines.
• Managed Clear to Close (CTC) processes, maintained Closing Disclosure (CD) information, reconciled fees, tracked action items,
and supported smooth loan closings through effective communication and record keeping.

First Rate Lab, Thrive Lab, and Lab Quest California, USA | USA 03/2023 –09/2025
Client Relation/ Data Analyst/Admin Assistant
• Provided comprehensive executive and administrative support by managing email inboxes, calendars, schedules, and
appointments; maintaining records, trackers, and digital filing systems; and supporting managers with day-to-day operational and
administrative tasks in a fast-paced healthcare environment.
• Coordinated meetings and appointments, prepared agendas, documented meeting minutes and action items, tracked fo low-ups,
and communicated with healthcare providers, facilities, and patients to ensure timely updates, compliance, and accurate reporting
of laboratory testing results.
• Supported operations, recruitment, onboarding, compliance, and training initiatives by assisting with new hire orientation,
training and mentoring Virtual Assistants, maintaining compliance and document tracking systems, managing operational records
and databases, and ensuring data accuracy across multiple healthcare and administrative platforms.

CUSTOMER SUPPORT AND OTHER ROLE:
HOME LENDING - JP MORGAN CHASE Philippines| 02/2023 –05/2024
DATA VERIFY UNDERWRITER
•Reviewed andverified mortgage documents includingcreditreports,Form 1003, tax returns, and purchase contracts, while
managing borrower alert codes for underwriter review.
• Maintained accurate records of qualified parties and ensured compliance with loan processing checklists and documentation
requirements.
• Reviewed closing documents, verified fees and escrow details, and balanced cash-to-close and wire transfers prior to loan
funding and client signing.

HOME LENDING - JP MORGAN CHASE Philippines| 12/2020 –01/2023
CLOSING DISCLOSURE ANALYST
•Reviewed andverifiedclosing documents,includingvesting,vendorfees, taxes, HOI, payoff amounts, and escrows to ensure
accuracy and avoid shortages or overages.
• Balanced cash-to-close figures and wire transfers before loan closing and coordinated final processing with funders for
document signing.

CAPITAL ONE Philippines| 09/2019 – 08/2020
SENIOR OPERATIONS SPECIALIST
•Provided customer supportfor Spark Business credit card holders, assisting with account inquiries, balance and statement
concerns, credit limit requests, account activations/closures, and transaction-related issues.
• Guided customers through online banking and application processes, including password resets, paperless enro lment setup,
and auto-payment enro lment while ensuring a smooth customer experience.
• Resolved customer concerns efficiently through phone and digital support by troubleshooting account access issues, explaining
banking services, and maintaining high service quality standards.

AARCE TELEMARKETING & SERVICES Philippines| 12/2017 – 11/2018
OPERATIONS MANAGER/ TEAM LEADER/ADMIN ASSISTANT
•Managed dailyoperationsfora startupDME/RX/DiabeticSuppliescompany, supervising agents, monitoring KPIs, preparing
operational reports, and ensuring exce lent client and customer service for U.S.-based healthcare accounts.
• Served as Executive/Admin Assistant to the CEO by handling schedules, client communications, team coordination, reporting,
onboarding, and administrative support to maintain smooth business operations.
• Trained, coached, and supervised telemarketing and support teams, conducting product and compliance training, performance
evaluations, and quality monitoring to improve productivity and client satisfaction.

---------- Philippines| 12/2017 – 11/2018 ---------- US-B2B SALES
OUTBOUND SALES| CUSTOMER SUPPORT TIER I and TIER II | GDS EXPERT
•Managedoutbound andinboundtravel sales,assistingcustomerswithflight, hotel, and car rental bookings while promoting travel
packages and resolving reservation concerns.
• Provided Tier I and Tier II customer support, handling escalations, supervising phone support operations, resolving complex
customer issues, and ensuring high-quality service delivery through phone, email, and chat channels.
• Served as a GDS Support Specialist, managing offline booking cases, troubleshooting reservation system issues, processing
itinerary changes, and coordinating with airlines, hotels, and travel partners to ensure timely resolutions.


AWARDS AND CERTIFICATION:
Revenue Cycle Management Full Process Training
Premiere Medical Bi ling Academy - (09/2025)


ACADEMIC HISTORY:
UNIVERSITYOFMAKATI | 06/2006 – 06/2008
B.S.TourismManagementStudent:(GPAof 90% or 1.5)

SKILLS: Customer Service & Support| Inbound & Outbound Ca ls| Email and Chat Support| Customer Issue Resolution | Bi ling &
Account Management| Technical Support| Customer Retention| Escalation Handling| Data Entry & Documentation| Problem Solving|Team Co laboration

CRM & Tools: Tebra, Home State Health Plan Portal, National Government Services (NGS) Portal, ---------- , Office Ally, Availity, Therapy
Appointment, CountyCare, Athena, UWM, TLS, KindLending, Zoho CRM, Zendesk, ---------- , Trello, GoHighLevel (GHL), ClickUp, Ignite, LSPC,
CGM Labdaq, Biorad1, QuantStudio12, D2Analysis, RingCentral, Five9, Vicidial, Canva, CapCut, Loom, Vimeo, Google Workspace (Gmail, Google
Drive, Google Meet, Google Forms, Docs, Sheets), FedEx Software & Website, AI tools including ChatGPT and Gemini